UPDATED Return Policy – we have extended our returns policy from 30 days to 60 days for any item purchased in-store or online from March 1st 2020.
All returned items must continue to meet all other existing returns acceptance criteria set out below.
Returns & Exchanges
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original Michael Kors returns form. Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed, nor of custom-made or personalised items (including items that have been monogrammed or engraved).
This Return Policy does not affect the statutory rights you may have under applicable law, including your statutory right to withdrawal or your statutory warranty.
Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received, except as otherwise stated here. You will receive an email confirming the completion of return processing.
You have two options for returning or exchanging merchandise purchased online on michaelkors.ch or in store using our in-store assisted selling tool: by post or in store. All returns or exchanges of online orders, whether by post or in store, must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries you will have 30 days from the day on which you receive your last delivery for that order.
Option 1: By Post
To return or exchange by post, please follow these instructions:
- 1. Complete the required information on the returns form included with your package.
- 2. Securely pack your merchandise, making sure to include all pages of the returns form. Please try to use the original shipping box and materials.
- 3. Affix the pre-addressed and pre-paid return label to your return package.
- 4. Post your return package at any post office in Switzerland.
- 5. Your return will be processed within a maximum of 15 business days. Please note that if you have requested an exchange, a refund for the item will be refunded to the original payment method and our Customer Service team will contact you to arrange a new order.
- 6. For items that were bought online and collected in store, please call Customer Services on 0442 001 104 to obtain a pre-paid return label.
If you have paid by open invoice, your refund will be processed by our provider on our behalf, currently Arvato Payment Solutions GmbH.
You are responsible for properly packaging, labelling and shipping your product to us at Michael Kors cost. Please retain your proof of postage as a safeguard for your shipment. Please note that in the event that you choose another courier or shipping service to return your item rather than use the pre-paid returns label, except in the case of defective or nonconforming product, you will be liable for the cost of return.
In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If you have lost your returns form or your pre-paid returns label please contact Customer Services who will be able to email you another.
Option 2: In Store
You can return or exchange items purchased at michaelkors.ch, or in store using our in-store assisted selling tool in any Michael Kors Store (excluding outlet, concessions or travel retail stores) located in Switzerland. You will need to present your returns form or your order shipment email at the time of the return or exchange. Note that in-store exchanges are subject to stock availability in that store. Subject to the below exceptions, credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. You will receive an email confirming the completion of return processing.
Please note that any orders paid for by PayPal that are returned in store for refund can only be refunded to gift card. If you wish to receive a refund to your PayPal account, you must return your order by post.
Purchases made by Klarna, Open Invoice or Direct Debit cannot be returned to store. They can only be returned by post.
The above in-store return policies also apply to orders that were bought online and collected in a store.
Returning a Gift
Gifts can be returned by post or in store, as outlined above, when accompanied by a gift receipt or the original returns form. For gifts returned by post, please note that refunds can only be processed against the original account in the same form of payment in which it was received. Therefore we recommend returning gifts to a Michael Kors Lifestyle store, where our associates will be able to assist you in exchanging the item, or providing a credit by Michael Kors gift card.
If you require an exchange by post, please contact Customer Services.
Last Updated: 16th October 2019